5 Reasons to Use Help Desk

Anna Kuzma |

Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.

SaaS vs On-Premise

Danila Akashau |

Great majority of companies nowadays choose SaaS vs On-premise when it comes to choosing a suitable software package. However, not every company choose SaaS solution. Why is it so? Let’s figure it out together.

How to Choose Feedback Management Software

Danila Akashau |

There are dozens of Feedback Management Tools on the market today and it’s really hard to decide which kind of feedback software to go with. In this article, we’ll try to make things clearer and give you a better understanding of what kind of Feedback Software will better fit your company.

How to Measure Effectiveness of Your Support

Anna Kuzma |

Excellent customer support is about providing a delightful customer experience, and Customer Feedback Software along with Live Chat provide you with the ability to collect personal users’ opinions. While to see the overall picture of ROI and ensure general customer satisfaction, you need to use specific metrics.

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