Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
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2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
Customer support service that deals with a variety of issues, ranging from payments, order cancellation to goods exchange. So, how is it possible to improve customer satisfaction by reducing customer support response time?
Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
In terms of customer service, it is always better to prevent mistakes rather than resolve them and deal with the consequences.