This guide will discuss the most important features to look for in help desk software and how to select the best option for enterprise companies.
Canned responses are predefined (template) answers to the most common questions that can be quickly accessed and used by support agents. Canned responses can also be referred as pre-defined responses, quick replies, or saved messages, etc.
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.