In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
Applying Gamification To Feedback Collection
Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.
What Is Customer Self-Service and What Options You Can Use
Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
10+ Customer Feedback Channels You Can Use & Feedback Tools
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
How to Setup a Functional Help Desk | The Ultimate Checklist
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
Tips to Boost Customer Service with UseResponse
Well-adjusted customer support processes can help you gain customers loyalty and set the tone for the entire customer experience to help you stand out from the competitors.
How to Measure Effectiveness of Your Support
Excellent customer support is about providing a delightful customer experience, and Customer Feedback Software along with Live Chat provide you with the ability to collect personal users’ opinions. While to see the overall picture of ROI and ensure general customer satisfaction, you need to use specific metrics.
How to Build Consistent Knowledge Base Design. Useful Tips
Your Knowledge Base content should be easily accessible, well-structured, and that it consistently matches the design, layout, feel, and the voice of the rest of your web assets.
Popular Questions on How to Create an Employee Self-Service Portal
In the fast-changing world, where remote work has become the new normal, it is incredibly important to optimize and bring most of the business processes online.