Excellent customer service is a must if your business wants to survive in its niche nowadays. With the digitization of many things, consumers have become more demanding, especially when it comes to the speed and quality of the support companies provide. Due to poor customer service, enterprises are losing as much as $75 billion per […]
How to Setup a Functional Help Desk | The Ultimate Checklist
Anna Kuzma |
If configured the right way, help desk will help company to reduce the business costs and support time. Get the most of your helpdesk software, so that it serves as a helpful tool, but not just remains as a record in the list of company’s software expenses.
Customer Feedback Loop. How to Close It Right
Anna Kuzma |
Most companies do ask for customers’ feedback and spend lots of resources on gathering it, but not all are happy with the outcome.
But when organized the right way, building feedback loops is beneficial both for customers and the company.
5 Reasons to Use Help Desk
Anna Kuzma |
Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.
7 Customer Feedback Channels You Can Use
Anna Kuzma |
Feedback can be different and come from various sources. Get the list of 7 most useful channels of receiving feedback and learn how get the most of each of them.
How Customer Feedback Can Harm Your Business and What You Can Do about It
Anna Kuzma |
In this article, you will learn how you can deal with negative reviews and what are the ways to eliminate the damaging effect caused by them.
Best Practices to Collect Feedback for Startups
Anna Kuzma |
Getting feedback in the early stages of your business is extremely important. That’s because you don’t have much room to fail. Your team is small and you are operating on a limited budget. Therefore you need to learn what works, what doesn’t and what you should really focus on.
Things to Consider when Building Feedback Community Forum
Anna Kuzma |
There are a few effective ways of engaging a potential client or user, and among them is building an online community forum. Apart from building interaction, it can also play the role of a feedback hub and serve as a helpdesk software for your support team.
How to Measure Effectiveness of Your Support
Anna Kuzma |
Excellent customer support is about providing a delightful customer experience, and Customer Feedback Software along with Live Chat provide you with the ability to collect personal users’ opinions. While to see the overall picture of ROI and ensure general customer satisfaction, you need to use specific metrics.