Anna Kuzma | Canned responses are predefined (template) answers to the most common questions that can be quickly accessed and used by support agents. Canned responses can also be referred as pre-defined responses, quick replies, or saved messages, etc.
Anna Kuzma | Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
Anna Kuzma | Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
Anna Kuzma | In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
Anna Kuzma | To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
Anna Kuzma | In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
Anna Kuzma | Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
Anna Kuzma | Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Anna Kuzma | Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.
Begin typing your search term above and press enter to search. Press ESC to cancel.
