Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Well-adjusted customer support processes can help you gain customers loyalty and set the tone for the entire customer experience to help you stand out from the competitors.
Your Knowledge Base content should be easily accessible, well-structured, and that it consistently matches the design, layout, feel, and the voice of the rest of your web assets.
In the fast-changing world, where remote work has become the new normal, it is incredibly important to optimize and bring most of the business processes online.
Excellent customer service is a must if your business wants to survive in its niche nowadays. With the digitization of many things, consumers have become more demanding, especially when it comes to the speed and quality of the support companies provide. Due to poor customer service, enterprises are losing as much as $75 billion per […]
With the fast-changing world, companies in every sector have to choose agile innovation in order to keep up with the demands and expectations of their customers. It is more than ever important to listen to the voice of customer in order to organize an effective feedback loop.
Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.