Your Knowledge Base is often a large part of customer support self-service that customers experience when they interact with your brand online. It is important that the content be easily accessible, well-structured, and that it consistently matches the design, layout, feel, and the voice of the rest of your web assets.
In the fast-changing world, where remote work has become the new normal, it is incredibly important to optimize and bring most of the business processes online.
Excellent customer service is a must if your business wants to survive in its niche nowadays. With the digitization of many things, consumers have become more demanding, especially when it comes to the speed and quality of the support companies provide. Due to poor customer service, enterprises are losing as much as $75 billion per […]
If configured the right way, help desk will help company to reduce the business costs and support time. Get the most of your helpdesk software, so that it serves as a helpful tool, but not just remains as a record in the list of company’s software expenses.
With the fast-changing world, companies in every sector have to choose agile innovation in order to keep up with the demands and expectations of their customers. It is more than ever important to listen to the voice of customer in order to organize an effective feedback loop.
Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.
Feedback can be different and come from various sources. Get the list of 10 most useful channels of receiving feedback and learn how get the most of each of them.
In this article, you will learn how you can deal with negative reviews and what are the ways to eliminate the damaging effect caused by them.
Getting feedback in the early stages of your business is extremely important. That’s because you don’t have much room to fail. Your team is small and you are operating on a limited budget. Therefore you need to learn what works, what doesn’t and what you should really focus on.