Nowadays, customers are used to superior customer service that they can detect a great business by. However, it is not always easy to understand what that level of service should be. Here are eight things customers expect from strong customer service.
Getting positive customer feedback can be difficult, especially when today’s consumers tend to review a product or service only if they have a bad customer experience with the brand. However, when they do offer feedback, whether it is negative or positive your respond will matter a lot in the eyes of the person who leaves the comment and other potential customers who see your response.