It is always important to remember that a satisfied customer will churn faster than a delighted customer. On the other hand, delighted customers are incredibly difficult for competitors to take away.
Open Innovation has proven to be an excellent way to find solutions to the hardest problems by gathering the best product ideas that solve them.
Customer service automation is essential for your customer service strategy. It helps to increase customer service productivity by reducing high call volumes, minimizing human errors, and speeding up the support processes. In some cases you can even improve user experience with the right customer service automation tools.
With this guide, you should now have a better understanding of the ways that the landscape of business-consumer relationships has changed. For companies that want to create a revamped CX for the twenties, looking at the ways that customer expectations have changed post-COVID is a great place to start.
Saying ‘no’ to customers is something that product development teams often have to do. Learn how to say ‘no’ in a positive and polite way.
Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.