Customer feedback is an aspect of your business you cannot ignore. However, knowing how to translate it into actionable business strategies is crucial.
Saying ‘no’ to customers is something that product development teams often have to do. Learn how to say ‘no’ in a positive and polite way.
Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.
Excellent customer support is about providing a delightful customer experience, and Customer Feedback Software along with Live Chat provide you with the ability to collect personal users’ opinions. While to see the overall picture of ROI and ensure general customer satisfaction, you need to use specific metrics.
Non-price aspects of customer experience scoring are constantly gaining higher relevance. The heart of the matter is simple: measuring customer satisfaction allows you to better understand the demand, find out what your customers like most, and find the areas for improvement.