Canned responses are predefined (template) answers to the most common questions that can be quickly accessed and used by support agents. Canned responses can also be referred as pre-defined responses, quick replies, or saved messages, etc.
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.
In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
Customer support service that deals with a variety of issues, ranging from payments, order cancellation to goods exchange. So, how is it possible to improve customer satisfaction by reducing customer support response time?
Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
In terms of customer service, it is always better to prevent mistakes rather than resolve them and deal with the consequences.
Live chats particularly offer an amazing opportunity to provide your audience with customer service like no other. We’ve developed an ultimate guide with 10 practices on how to make a memorable live chat customer service.
Well-adjusted customer support processes can help you gain customers loyalty and set the tone for the entire customer experience to help you stand out from the competitors.