7 Ways to Better Meet Customer Expectations


You may have noticed, but the expectations of your customers rarely stay on the same level. Be it cost, the quality of the product or service you offer, a combination of cost and quality, or the precise functions that your product or service offers, the desires of your customers are continually evolving. As a company, you simply cannot afford to stand still.

7 Mistakes To Avoid When Replying to a Ticket


Sending customer service emails is one of the core ways to communicate with your clients, whether you’re proactively reaching out to them or responding to a request.
As a customer service representative, you are the voice of the company so it’s crucial to be professional and friendly. Without further ado, here are the 7 absolute worst mistakes you can make with your customer service emails.

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