7 Ways to Better Meet Customer Expectations

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You may have noticed, but the expectations of your customers rarely stay on the same level. Be it cost, the quality of the product or service you offer, a combination of cost and quality, or the precise functions that your product or service offers, the desires of your customers are continually evolving. As a company, you simply cannot afford to stand still.

7 Mistakes To Avoid When Replying to a Ticket

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Sending customer service emails is one of the core ways to communicate with your clients, whether you’re proactively reaching out to them or responding to a request.
As a customer service representative, you are the voice of the company so it’s crucial to be professional and friendly. Without further ado, here are the 7 absolute worst mistakes you can make with your customer service emails.

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