Nowadays, customers are used to superior customer service that they can detect a great business by. However, it is not always easy to understand what that level of service should be. Here are eight things customers expect from strong customer service.
Most companies do ask for customers’ feedback and spend lots of resources on gathering it, but not all are happy with the outcome.
But when organized the right way, building feedback loops is beneficial both for customers and the company.
Getting positive customer feedback can be difficult, especially when today’s consumers tend to review a product or service only if they have a bad customer experience with the brand. However, when they do offer feedback, whether it is negative or positive your respond will matter a lot in the eyes of the person who leaves the comment and other potential customers who see your response.
Great majority of companies nowadays choose SaaS vs On-premise when it comes to choosing a suitable software package. However, not every company choose SaaS solution. Why is it so? Let’s figure it out together.
Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.
Anyone in business knows that without a customer, there is no business. Without customer service, there is no customer. We have all had the experience of calling into a help desk with a question and being transferred four times, each time we are given different information, and long hold times. If you want to be […]
Feedback can be different and come from various sources. Get the list of 7 most useful channels of receiving feedback and learn how get the most of each of them.
When you launch a brand-new community portal to collect feedback, it could be rather complex and difficult to involve your customers to collaborate in the beginning. Here are some useful tips to generate more feedback and increase collaboration within your newborn community portal.
In this article, you will learn how you can deal with negative reviews and what are the ways to eliminate the damaging effect caused by them.