You may have noticed, but the expectations of your customers rarely stay on the same level. Be it cost, the quality of the product or service you offer, a combination of cost and quality, or the precise functions that your product or service offers, the desires of your customers are continually evolving. As a company, you simply cannot afford to stand still.
8 Customer Experience Survey Mistakes You Need To Avoid
Aimee Laurence |
Oddly enough, the only real downside to feedback is that it’s actually quite difficult to get your hands on. Customers are often not interested in spending their free time performing a task that has no tangible benefit to them. That’s where the feedback form or customer experience survey comes in handy.
How to Make Customer Service a Core Part of Your Company Culture
Lauren Pope |
Customers expect more from every single business they interact with.
If your company hasn’t adopted a customer service mindset, then you’re already behind your competitors. Studies show time and time again that customers expect excellent customer service experience when doing business with you.
Chatbots vs Personal Communication: What Makes the Best Customer Service?
Cheryl Hearts |
Customer experience is at the core of every business venture, and knowing how chatbots benefit customers is the key to high conversion rates, sales, and repeat customers.
The Ultimate Guide on How To Respond To Customer’s Negative Feedback
Dominic Beaulieu |
Although businesses are doing their best to keep the positive reviews coming, certain unavoidable circumstances could result in negative feedback. Knowing how to handle these bad reviews will ensure that you stay ahead of your competitors.
5 Ways to Get Honest Feedback and Improve Customer Satisfaction
Daniela McVicker |
To get an edge over your competitors, you should place your business focus on consumers first. Tailor your products and services to suit customers, and that will increase the trustworthiness of your brand. Customer satisfaction is one of the significant factors why small businesses get amazing results, despite their scale.
7 Mistakes To Avoid When Replying to a Ticket
Ellie Coverdale |
Sending customer service emails is one of the core ways to communicate with your clients, whether you’re proactively reaching out to them or responding to a request.
As a customer service representative, you are the voice of the company so it’s crucial to be professional and friendly. Without further ado, here are the 7 absolute worst mistakes you can make with your customer service emails.
8 Things Customers Expect From A Strong Customer Service
Kristin Savage |
Nowadays, customers are used to superior customer service that they can detect a great business by. However, it is not always easy to understand what that level of service should be. Here are eight things customers expect from strong customer service.
Customer Feedback Loop. Our Use Case
Anna Kuzma |
With the fast-changing world, companies in every sector have to choose agile innovation in order to keep up with the demands and expectations of their customers. It is more than ever important to listen to the voice of customer in order to organize an effective feedback loop.