Anna Kuzma | To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
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Anna Kuzma | In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
Melissa | Customer support service that deals with a variety of issues, ranging from payments, order cancellation to goods exchange. So, how is it possible to improve customer satisfaction by reducing customer support response time?
Anna Kuzma | Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
Anna Kuzma | Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Jake Rheude | In terms of customer service, it is always better to prevent mistakes rather than resolve them and deal with the consequences.
Dominic Beaulieu | Live chats particularly offer an amazing opportunity to provide your audience with customer service like no other. We’ve developed an ultimate guide with 10 practices on how to make a memorable live chat customer service.
Anna Kuzma | Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.
Anna Kuzma | Well-adjusted customer support processes can help you gain customers loyalty and set the tone for the entire customer experience to help you stand out from the competitors.
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