Anna Kuzma | Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
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Anna Kuzma | Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Jake Rheude | In terms of customer service, it is always better to prevent mistakes rather than resolve them and deal with the consequences.
Dominic Beaulieu | Live chats particularly offer an amazing opportunity to provide your audience with customer service like no other. We’ve developed an ultimate guide with 10 practices on how to make a memorable live chat customer service.
Anna Kuzma | Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.
Anna Kuzma | Well-adjusted customer support processes can help you gain customers loyalty and set the tone for the entire customer experience to help you stand out from the competitors.
Anna Kuzma | Excellent customer support is about providing a delightful customer experience, and Customer Feedback Software along with Live Chat provide you with the ability to collect personal users’ opinions. While to see the overall picture of ROI and ensure general customer satisfaction, you need to use specific metrics.
Dmytro Zaichenko | Non-price aspects of customer experience scoring are constantly gaining higher relevance. The heart of the matter is simple: measuring customer satisfaction allows you to better understand the demand, find out what your customers like most, and find the areas for improvement.
Frank Hamilton | Creating a customer experience map results in deeper understanding of your customers, and their relationships with your brand. It also helps to ensure that the brand experience remains consistent for all customers across all touchpoints.
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