Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.
How You Can Enhance Your Customer Service
Corey Tyner |
Anyone in business knows that without a customer, there is no business. Without customer service, there is no customer. We have all had the experience of calling into a help desk with a question and being transferred four times, each time we are given different information, and long hold times. If you want to be […]
10 Customer Feedback Channels You Can Use
Anna Kuzma |
Feedback can be different and come from various sources. Get the list of 10 most useful channels of receiving feedback and learn how get the most of each of them.
How to Get More Feedback for Your Community Portal
Danila Akashau |
When you launch a brand-new community portal to collect feedback, it could be rather complex and difficult to involve your customers to collaborate in the beginning. Here are some useful tips to generate more feedback and increase collaboration within your newborn community portal.
How Customer Feedback Can Harm Your Business and What You Can Do about It
Anna Kuzma |
In this article, you will learn how you can deal with negative reviews and what are the ways to eliminate the damaging effect caused by them.
Best Practices to Collect Feedback for Startups
Anna Kuzma |
Getting feedback in the early stages of your business is extremely important. That’s because you don’t have much room to fail. Your team is small and you are operating on a limited budget. Therefore you need to learn what works, what doesn’t and what you should really focus on.
Things to Consider when Building Feedback Community Forum
Anna Kuzma |
There are a few effective ways of engaging a potential client or user, and among them is building an online community forum. Apart from building interaction, it can also play the role of a feedback hub and serve as a helpdesk software for your support team.
How to Choose Feedback Software
Danila Akashau |
There are dozens of Feedback Management Tools on the market today and it’s really hard to decide which kind of feedback software to go with. In this article, we’ll try to make things clearer and give you a better understanding of what kind of Feedback Software will better fit your company.
How to Measure Effectiveness of Your Support
Anna Kuzma |
Excellent customer support is about providing a delightful customer experience, and Customer Feedback Software along with Live Chat provide you with the ability to collect personal users’ opinions. While to see the overall picture of ROI and ensure general customer satisfaction, you need to use specific metrics.