Frank Hamilton | Creating a customer experience map results in deeper understanding of your customers, and their relationships with your brand. It also helps to ensure that the brand experience remains consistent for all customers across all touchpoints.
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Anna Kuzma | Your Knowledge Base content should be easily accessible, well-structured, and that it consistently matches the design, layout, feel, and the voice of the rest of your web assets.
Anna Kuzma | In the fast-changing world, where remote work has become the new normal, it is incredibly important to optimize and bring most of the business processes online.
Anastasia | There are over 200 help desk software providers you can find. It seems like there’s a solution for everybody. However, the more options – the harder the choice.
Anna Kuzma | Excellent customer service is a must if your business wants to survive in its niche nowadays. With the digitization of many things, consumers have become more demanding, especially when it comes to the speed and quality of the support companies provide. Due to poor customer service, enterprises are losing as much as $75 billion per […]
Amanda Jerelyn | Business strategy of the 21st century should be “customer is the king”. Customers demands need to be fulfilled in order to create a successful brand and excellent service. And omnichannel customer service plays hand in hand with this.
Lauren Pope | Customers expect more from every single business they interact with.
If your company hasn’t adopted a customer service mindset, then you’re already behind your competitors. Studies show time and time again that customers expect excellent customer service experience when doing business with you.
Cheryl Hearts | Customer experience is at the core of every business venture, and knowing how chatbots benefit customers is the key to high conversion rates, sales, and repeat customers.
Dominic Beaulieu | Although businesses are doing their best to keep the positive reviews coming, certain unavoidable circumstances could result in negative feedback. Knowing how to handle these bad reviews will ensure that you stay ahead of your competitors.
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