There are a few effective ways of engaging a potential client or user, and among them is building an online community forum. Apart from building interaction, it can also play the role of a feedback hub and serve as a helpdesk software for your support team.
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- How to Setup a Functional Help Desk | The Ultimate Checklist December 10, 2020
- How to Build Customer Experience Map + Examples July 1, 2020
- Customer Feedback Loop. Defenition + Our Use Case August 28, 2019
There are dozens of Feedback Management Tools on the market today and it’s really hard to decide which kind of feedback software to go with. In this article, we’ll try to make things clearer and give you a better understanding of what kind of Feedback Software will better fit your company.
Not so long ago, a quality product or competitive pricing was enough to keep customers around. But today, businesses are listening to their market and becoming more and more customer-centric.
When it comes to increasing profits, people tend to ignore everything that is not connected with sales directly. They prefer spending more on advertising, rather than external tools.
Everywhere you look people are making predictions on what customer service will be like in 2019. But quite often they are missing the key component.