智能自助服务的知识库软件

围绕你的产品和服务建立手册(文章和常见问题)
,使用云端或自我托管的PHP知识库软件
使用帮助中心组织在线文档
Knowledge Base Portal
在UseResponse知识管理系统的帮助下,您可以利用类别和子类别轻松地以不同的方式组织信息。
用颜色和模板打造你的知识库。
使用常见问题或具有丰富格式的文章。
为不同的产品建立几个帮助中心。
“我们为内部和外部用户群使用UseResponse知识库。权限管理的结构简单而灵活,还可以组建不同的社区,将知识库的文章分发给特定的目标群体并进行信息管理。在我们自己的评估过程中,UseResponse为我们取得了迄今为止最好的成本效益比,因为它具有直观、简单的用户界面和良好的搜索功能。”
Michaela E.
Technical Communication Manager, Baramundi Software
扩大你的客户支持
Product Roadmap
使用我们丰富的编辑器来建立手册,能够添加各种语言的内联图片、视频教程和表格,以改善客户的自助服务,即使你不在的时候也是如此。
根据浏览量、客户满意度评价(CSAT)和搜索洞察力来分析和改进内容。
有了自动保存和草稿选项,再也不用担心内容丢失。
使用版本控制更新你的文章的最新变化。
用自动锁定文章的功能防止代理商的碰撞。
客户可以在任何地方获得帮助
Knowledge Base Widget
在可嵌入部件的帮助下,你可以将知识库文章添加到你的网站或应用程序的任何页面,而无需花费任何额外的开发成本。
你不仅可以得到知识库小部件,还可以得到客户提交请求的联系表。
通过在即时聊天小工具中设置聊天机器人,从您的帮助中心提供即时答案。
全球思考-全球行动
使用UseResponse multiforum功能,在一个系统内为多个品牌、语言和产品创建知识库:为每个产品分配权限并定制品牌。
Multiforum

UseResponse知识库软件还可以作为...

Internal Education System

内部教育系统

为团队培训或新员工入职保留你的私人知识库

Onboarding Assistant

入职助理

在特定的页面上建立参考文章,以在几次点击中获得相关信息。

API documentation management

API文档

为开发团队增加手册,既可用于API,也可用于复杂的集成。

准备试用我们的知识管理平台吗?

为客户和团队提供开箱即用的知识管理体验。开始14天的免费试用。
UseResponse Knowledge Base Software FAQs

How customizable is the Knowledge Base interface?

Our Knowledge Base Software offers extensive customization options to ensure the platform reflects your brand's identity and meets your specific needs.

Can the Knowledge Base Software support multiple languages?

Yes, it's designed to cater to a global audience with multi-language support, enabling you to serve customers in their preferred language.

Can UseResponse Knowledge Base be deployed on-premise for enterprise clients?

Yes, our Knowledge Base Software offers both cloud and on-premise deployment options to meet the specific infrastructure requirements of enterprise clients.

How does UseResponse Knowledge Base support large-scale user bases typical of enterprise organizations?

Our platform is designed to scale seamlessly, accommodating the extensive user bases and high traffic volumes characteristic of large enterprises, without compromising performance.

Can the Knowledge Base software be used to create internal company wikis?

UseResponse Knowledge Base Management System serve as a robust platform for internal company wikis, enabling teams to collaboratively create, share, and maintain critical knowledge and best practices within the organization. For more details, please refer to the official UseResponse documentation.

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Knowledge Base Software

Elevate Your Information Management

Transform the way you store, share, and manage knowledge with UseResponse's Knowledge Base Software. Crafted for businesses seeking to empower both customers and teams with accessible, well-organized information, our solution blends seamless integration with unmatched customization. Step into a world where every piece of knowledge enhances user experience and drives efficiency.

Empowering Self-Service with Advanced Knowledge Base Management System

Enhanced Customer Self-Service

Equip your customers with a powerful self-service portal, filled with easily accessible information, guides, and FAQs, reducing the need for direct support and significantly enhancing user satisfaction.

Streamlined Customer Onboarding Process

Accelerate the onboarding of new customers and employees with structured and comprehensive knowledge bases, ensuring quick adaptation and enhanced productivity right from the start.

Centralized Knowledge Repository

Create a single source of truth for all your organizational knowledge, ensuring consistent and accurate information delivery across all customer and employee touchpoints.

Reduced Support Burden

By empowering users & customers to find answers themselves, significantly decrease the overall volume of incoming support requests, allowing your team to focus on more complex issues.

Global Reach and Accessibility

Cater to a global audience with multi-language support and customization options, ensuring your knowledge base serves users across different regions and languages effectively.

Empower Knowledge Sharing with Advanced Features

Seamless Content Creation & Management

Use our rich editor to construct detailed manuals, articles, and FAQs. Incorporate multimedia elements like images and videos to enhance tutorials. Autosave and Draft options ensure your work is never lost, while Version Control keeps your content current.

Customizable Branded Knowledge Centers

Tailor your knowledge base with customizable templates and branding options. Organize content with ease using categories and sub-categories, ensuring users find the information they need swiftly.

Embedded Knowledge Widgets

Enhance your website or application with embeddable knowledge widgets, providing instant access to articles and FAQs. Include contact forms and chatbots to offer comprehensive support without extra development costs.

Multilingual & Multibrand Support

Break language barriers and support multiple brands with a single system. Distribute permissions and customize branding for each product, making global support effortless.

Onboarding Assistant

Streamline customer onboarding with guided articles and quick-access links. Facilitate a smooth introduction to your products or services, enhancing user comprehension and engagement from the start.

Internal Knowledge Base

Empower your teams with a private knowledge base tailored for internal training and staff onboarding. Ensure consistent knowledge transfer and maintain a central repository of organizational wisdom.

Analytics & Content Optimization

Drive continuous improvement with analytics that track content views, customer satisfaction ratings, and search insights. Use data to refine and expand your knowledge base, ensuring it meets user needs effectively.

Collaboration & Article Control

Foster teamwork with features designed to prevent editing conflicts. The auto-lock article feature ensures that only one agent can edit content at a time, maintaining content integrity and collaboration harmony.

Tailored Online Knowledge Base Solutions for Every Team

Customer Success Teams

Equip your Customer Success Teams with a comprehensive knowledge base to proactively address customer queries, enhancing satisfaction and retention.

Customer Support Teams

Empower your support teams with instant access to a vast knowledge base, reducing resolution times and improving customer service efficiency.

Human Resources Teams

Support your HR teams with an internal knowledge base for streamlined onboarding, training, and employee self-service, fostering a well-informed workforce.

Empower Your Knowledge Management with UseResponse

Elevate your self-service and internal knowledge sharing with UseResponse's Knowledge Base Software. Leverage a platform designed for intuitive information organization, facilitating both customer self-help and internal team education. Begin your journey towards a more informed user base and a more efficient team today.

Start Building Your Knowledge Base

Link to Demo Page

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