Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
- 8 Things Customers Expect From A Strong Customer Service in 2021 September 4, 2019
- How to Setup a Functional Help Desk | The Ultimate Checklist December 10, 2020
- 10+ Customer Feedback Channels You Can Use & Feedback Tools November 25, 2020
- Customer Feedback Loop. Defenition + Our Use Case August 28, 2019
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Well-adjusted customer support processes can help you gain customers loyalty and set the tone for the entire customer experience to help you stand out from the competitors.
Non-price aspects of customer experience scoring are constantly gaining higher relevance. The heart of the matter is simple: measuring customer satisfaction allows you to better understand the demand, find out what your customers like most, and find the areas for improvement.
Creating a customer experience map results in deeper understanding of your customers, and their relationships with your brand. It also helps to ensure that the brand experience remains consistent for all customers across all touchpoints.
Your Knowledge Base content should be easily accessible, well-structured, and that it consistently matches the design, layout, feel, and the voice of the rest of your web assets.
In the fast-changing world, where remote work has become the new normal, it is incredibly important to optimize and bring most of the business processes online.
There are over 200 help desk software providers you can find. It seems like there’s a solution for everybody. However, the more options – the harder the choice.