Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
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In terms of customer service, it is always better to prevent mistakes rather than resolve them and deal with the consequences.
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
Live chats particularly offer an amazing opportunity to provide your audience with customer service like no other. We’ve developed an ultimate guide with 10 practices on how to make a memorable live chat customer service.
Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Quite often the last thing a customer wants to do is pick up the phone and talk to a customer service agent. The same is true for sending emails back and forth and creating tickets. The truth is that the majority of users just want to solve the problem on their own if they can. […]
2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.