7 Mistakes To Avoid When Replying to a Ticket

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Sending customer service emails is one of the core ways to communicate with your clients, whether you’re proactively reaching out to them or responding to a request.
As a customer service representative, you are the voice of the company so it’s crucial to be professional and friendly. Without further ado, here are the 7 absolute worst mistakes you can make with your customer service emails.

7 Effective Ways to Respond to Customer’s Feedback

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Getting positive customer feedback can be difficult, especially when today’s consumers tend to review a product or service only if they have a bad customer experience with the brand. However, when they do offer feedback, whether it is negative or positive your respond will matter a lot in the eyes of the person who leaves the comment and other potential customers who see your response.

5 Reasons to Use Help Desk

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Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.

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