Plans and Pricing
With activated trial you get access to all cloud features during 14 days.
After trial ends, you'll be advised to proceed using Cloud services on commercial basis.
It includes unlimited number of users, agents, topics, support of SSL encryption, Polls, Announcements, and 1 year of Support & Upgrade. There are also commercial add-ons that should be purchased apart from package.
In cloud plan, you pay for each support agent, each month that includes services and support. Specific corporate features can be added to your plan at any time.
In self-hosted package you pay one-time fee that is installed on your server as a PHP solution. All other add-ons are optional.
Self-hosted - 1st year is free on updates and support with via email, phone, live chat or help center. When subscription ends, you can still use it without limitations, or renew for $199
Cloud users always have up-to-date system with active support which is included in price.
Account administrator or any of your company official representative is considered to be Support Agent with specific permissions to manage requests.