Knowledge Base Software for Smart Self-Service

Build manuals around your products and services (articles & FAQs)
using Cloud or Self-Hosted PHP Knowledge Base Software
Organize Online Documentation Using Help Center
Knowledge Base Portal
With the help of UseResponse Knowledge Management System you can easily structure and organize the information in different ways using categories & sub-categories:
Brand your knowledge base with colors and templates.
Use either FAQs or articles with rich formatting.
Build several help centers for different products.
“UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions.”
Geo Lubaton
Business Intelligence Operations Manager, P&G
Scale Your Customer Support
Product Roadmap
Use our rich editor to build manuals with ability to add inline images, video tutorials and tables in various languages to improve customer self-service 24/7 even when you are away.
Analyze & improve content based on views, customers satisfaction rating (CSAT) and search insights.
Never worry about losing content with Autosave & Drafts options.
Update your articles with latest changes using Version Control.
Prevent agents collision with auto-lock article feature.
Customers Can Get Help Anywhere
Knowledge Base Widget
With the help of the embeddable widgets, you can add knowledge base articles to any page of your website or application without spending any extra costs on development.
You get not just knowledge base widget, but also contact form for customers to submit requests.
Provide instant answers from your help center by setting up chatbots in live chat widget.
Think Global - Act Global
Create knowledge base for multiple brands, languages and products within one system using UseResponse multiforum feature: distribute permissions and customize branding for each of the product.

UseResponse Knowledge Base Software Can Also Be Used As...

Internal Education System

Internal Education System

Keep your private knowledge base for team training or new staff onboarding

Onboarding Assistant

Onboarding Assistant

Inbuild referring articles to the specific pages to access the relevant information in a few clicks

API documentation management

API Documentation

Add manuals for the development teams that can be used for both APIs or complex integrations

Ready to try our Knowledge Management Platform?

Out‑of‑the‑box knowledge management experience for customers and teams. Start a free 14-day trial.
By continuing to use this website, you consent to use of cookies in accordance with our Privacy Policy