The following terms and conditions govern all use of the UseResponse website and all content, services and products available at or through the Website. The Website is owned and operated by UseResponse, Inc ("UseResponse"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by UseResponse (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the web site. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. Your Account.
You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. You must not use your account in a misleading or unlawful manner, and UseResponse administration can ban or delete user that violates current terms of usage. You must immediately notify UseResponse administration of any unauthorized uses of your account or any other breaches of security.
2. Support & SLA.
Support is available through UseResponse community, email, live chat or UseResponse contacts page and is valid while you have subscription active that goes with purchased products with terms of Pricing & Plans page.
- Service Level Agreement - Basic Package Customers – Monday – Friday – 11 am – 21:00 GMT +3 – First Reply Time – 8 hours, Next Reply Time - 24 Hours. Saturday – Sunday - +4 Hours to business days.
- Service Level Agreement - Enterprise Package Customers – Monday – Friday – 11 am – 21:00 GMT +3 – First Reply Time – 2 hours, Next Reply Time - 4 Hours. Saturday – Sunday - +4 Hours to business days.
3. Responsibility of Website Visitors.
UseResponse administration cannot review all of the material, posted on the Website or made available through the websites and webpages to which UseResponse links and cannot therefore be responsible for that material's content, use or effects. UseResponse administration disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
UseResponse reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes.
UseResponse administration may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your account, you may follow cancellation request routine available on the Website.
6. General Representation and Warranty.
This Agreement constitutes the entire agreement between UseResponse and you concerning all items listed above including EULA (End-User License Agreement) you accept while product installation. For the Refund Policy please go to related page.