Addons & Extensions

Extend UseResponse with addons, translate and integrate it using our API

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Integrate UseResponse with the tools you are already using
Set up efficient collaboration between support and development teams. Move UseResponse tickets and public feature requests into Jira issues to track their implementation right in Jira account.
Build a separate queue in UseResponse to manage tickets linked with Jira issues and create automation rules for such requests.
Let the articles from your wiki documentation in Confluence appear in search results for clients and support team.
Make the end-user experience as easy as possible to get the right answers from several business systems and support channels.
Integrate the popular corporate messenger into your support workflow.
Be notified and reply to customers’ chat messages and Help Desk tickets right from the Slack application.
Create new leads and contacts in your CRM from UseResponse requester account and view account details without leaving UseResponse agent interface.
Move tickets into Salesforce cases along with further discussions on them.
Create Hubspot contact when a user creates a ticket, topic, or chat in UseResponse. Further, the topic or ticket discussions can be added as notes on Hubspot's side.
While in UseResponse user profile you can view contact details from Hubspot.
Connect and sync data between UseResponse and thousands of popular project management systems, CRM, marketing and development tools like Jira, Salesforce, Slack, Trello, HipChat, etc.
Install Feedback and Live Chat widgets on your Wordpress blog by simply placing the widget code into Wordpress plugin.

Enterprise Features

Addons are available only in Enterprise Cloud or Self-Hosted Packages

Multi-forums helps you to organize several front-ends to use as multilingual platform, as separate instances for feedback, help desk and knowledge base or as different types of communities.

Single Sign-On (SAML, ADFS, LDAP)

Integrate UseResponse with Active Directory using LDAP, SAML or ADFS services to use native user accounts in your organization for login.

Tickets Visibility

Organize tickets visibility inside backend to hit targeted tickets to the right agent. Visibility is based on responsibility and user groups where tickets are assigned.

Branding Removal

Remove UseResponse logos and other mentions in email notifications about our branding from your system.

+ Product Training, Premium Support, Custom Addons and more features

Still Have Questions?

Localized to 5+ languages

UseResponse is translated into 5 languages with efforts of our community.

Be a part of it and help us bring more languages on board.

Use Custom Interface

Build custom interface to match your website design. Use internal tools to change css, js, images, and upload custom header and footer in your community.

API Integration

Integrate UseResponse with other of your services using RESTful API. Use it in your project management, billing, invoicing or any other internal system.

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