Build a separate queue in UseResponse to manage tickets linked with Jira issues and create automation rules for such requests.
Make the end-user experience as easy as possible to get the right answers from several business systems and support channels.
Be notified and reply to customers’ chat messages and Help Desk tickets right from the Slack application.
Move tickets into Salesforce cases along with further discussions on them.
While in UseResponse user profile you can view contact details from Hubspot.
Multi-forums helps you to organize several front-ends to use as multilingual platform, as separate instances for feedback, help desk and knowledge base or as different types of communities.
Integrate UseResponse with Active Directory using LDAP, SAML or ADFS services to use native user accounts in your organization for login.
Organize tickets visibility inside backend to hit targeted tickets to the right agent. Visibility is based on responsibility and user groups where tickets are assigned.
Remove UseResponse logos and other mentions in email notifications about our branding from your system.