Better, Smarter, Personal Help Desk Software

Whether you are small company or enterprise business, save up to 70% support expenses with on premise help desk software

Omnichannel Support Desk

One Inbox

Provide customer support with requests from any channel to handle in one inbox

help desk backend interface
Help Center for Self-Service

Your help center is ready for best user experience to organize support in help desk system

help center
Boards View

Use kanban board and manage all incoming requests in ticketing system

help desk kanban board
Personalize Your Workflow
- Get real time updates of your inbox
- Make your own queues based on conditions
- Use chat or table view with bulk actions
- Agents see only their reports and tickets
- Embedded on any webpage of website or service
- Send targeted messages based on user's behavior
- Hassle-free users authentication right in the widget
- Integrates seamless with your CRM
- Mobile UI works your way on any device
- Don't miss your customers with mobile push notifications
- Integrates with iOS or Android apps using SDK & Restful API
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Smart Automation
Our AI will assign only available agents according to SLA, business hours and team availability

UseResponse Help Desk Can Do More Then Support

help desk sales automation

Sales Automation

Don't miss your lead again with proactive messages based on user behavior

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task management

Task Management

Create checklist inside ticketing system to divide request into smaller tasks

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issue tracking

Issue Tracking

Use tickets as bug tracking system with custom statuses, fields in your own workflow

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Real-Time Analytics

Extended analytics allows to control key metrics and improve your team performance in php ticket system:

- Reply Time, Resolution Time
- CSAT (Customer Satisfaction Score)
- Insights of Searches & Clicks
10 more metrics to track
help desk analytics

On Premise Help Desk Features for Big Teams

Business Hours

Create several profiles to manage business hours for several teams

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Push Notifications

All support agents get push notifications on incoming requests

SLA Rules

Don’t miss any request even if you are loaded with work

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Internal Notes

Discuss requests internally with ability to set reminders

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Tickets Visibility

Agents will see only required requests based on ticket group

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Single Sign On

Use your own authentication and user base (SAML, LDAP, etc)

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Conditional Fields

Extend contact form with additional & conditional fields

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Multiple Help Centers

One backend to support customers on several products or languages

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Restful API

Build any integration using our API or ready integrations

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Time Tracking

Track logged agents time vs estimated for each request to measure agents efficiency

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Success Stories
“We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!”
Jens Havelberg
Teamleader Development and IT, VFM-Gruppe
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