п Feature Request Tracker | UseResponse

Track Customer Feature Requests in a Professional Way

Everything you need to collect, prioritize and manage product feature requests to get actionable customer-centric insights
Centralized Place for Feature Request Management
Feature Request Tracking Platform
Keep all the incoming requests in one organized hub and segment them into categories for better management. Default categories are Ideas, Problems and Questions, that can be edited and customized according to your flows.
Easy-to-use dashboard provides a clear vision of the most requested features and enables to make informed product development decisions.
  • Feedback via widget
  • Feedback from community
  • Feedback from Social Media
  • Manage App Ratings & Reviews
Increased Customer Engagement
Submit feature request form

Create a convenient community platform for your customers to leave you feedback and feature requests, track the progress and collaborate with each other. Let your Agents add the requests on behalf of customers, and keep all the requests organized by user or a company. Easily reach out to the customers with similar requests to enable discussions, and close the loop with everyone involved with automated updates.

Let your users and team provide feedback with specialized feature request voting boards:

  • Let users upvote existing feature requests;
  • Comment and ask for more detail and information in context;
  • Automatically update users involved as the status of the feature request is changed.
Keep Customers in The Loop
Feature request management

Use smart feature request upvoting and gamification system to award active participants and top contributors, and make the process of request management enjoyable and fun.

Show customers that you care about their opinion and always keep them in the loop. By updating the request statuses to “Under Consideration”, “Gathering Votes”, “In Progress” and others you show your customers that the progress is actually being made and your company really has a customer centric approach. You can also diplomatically notify the customers if you don’t plan to take the request into development. With UseResponse feature request software every request is taken into consideration.

Transparent Product Development
Product Development Roadmap

By collecting and prioritising feature requests from your customers automatically you can base your product development decisions on the most valuable customer feedback and get actionable insights.

Share your public roadmap with customers to create a visual summary of what feature requests have been implemented, which ones are under consideration, which ones and planned and what you are currently working on. Kanban boards help to communicate the development process and feature requests management in a visual way.

Feature request community, reward system, public product development roadmap, notifications on updated statuses and CSAT surveys make the product development process transparent and make customers feel like valuable product influencers.

Organized Feature Request Tracking

new feature requests

Feature Requests

Keep track of new feature requests to avoid duplicates and enable discussions to make the best prossible product development decisions.

FAQ Tools

Questions

Organically build customer self-service platform by capturing public questions from your customers and enable peer-to-peer collaboration.

Issue Tracking

Issue Tracking

Allow users flag issues and blockers they consider worth mentioning and find out how many customers are facing the same issues.

Key Features of our Feedback Software

Feature Tracking Communities
Feedback Widget
Custom Request Statuses
Feature Requests Upvoting
Moderation
Conditional Fields
Multiple Boards
Branding & Customization
Public & Private Communities
Anonymous Votes
Tags & Categories
Date Estimates
Single Sign-on
Alters, Limits & Closed Voting
App Reviews Management
Notifications
Best Answers
Internal notes
Gamification
Triggers and Auto Replies
Polls and Announcements
Analytics & Reports
Intergations
Restful API
See How You Can Manage Feature Requests

Get in touch with our consultant to see how our Feature Request Tracker can be helpful in your particular use case

Integrate With the Tools You Already Use
Integrate With the Tools You Already Use

Integrate UseResponse with your workflow with ready-made integrations or Restful API.

What Our Customers Say
“We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. The software is highly customizable without leaving the standard. ”
Lennert S
ICT Seniorspezialist, Deutschebahn

Start Saving Time Collecting & Organizing Feedback

with Feature Requests Tracker

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