Track Customer Feature Requests in a Professional Way
- Feedback via widget
- Feedback from community
- Feedback from Social Media
- Manage App Ratings & Reviews
Create a convenient community platform for your customers to leave you feedback and feature requests, track the progress and collaborate with each other. Let your Agents add the requests on behalf of customers, and keep all the requests organized by user or a company. Easily reach out to the customers with similar requests to enable discussions, and close the loop with everyone involved with automated updates.
Let your users and team provide feedback with specialized feature request voting boards:
- Let users upvote existing feature requests;
- Comment and ask for more detail and information in context;
- Automatically update users involved as the status of the feature request is changed.
Use smart feature request upvoting and gamification system to award active participants and top contributors, and make the process of request management enjoyable and fun.
Show customers that you care about their opinion and always keep them in the loop. By updating the request statuses to “Under Consideration”, “Gathering Votes”, “In Progress” and others you show your customers that the progress is actually being made and your company really has a customer centric approach. You can also diplomatically notify the customers if you don’t plan to take the request into development. With UseResponse feature request software every request is taken into consideration.
By collecting and prioritising feature requests from your customers automatically you can base your product development decisions on the most valuable customer feedback and get actionable insights.
Share your public roadmap with customers to create a visual summary of what feature requests have been implemented, which ones are under consideration, which ones and planned and what you are currently working on. Kanban boards help to communicate the development process and feature requests management in a visual way.
Feature request community, reward system, public product development roadmap, notifications on updated statuses and CSAT surveys make the product development process transparent and make customers feel like valuable product influencers.
Organized Feature Request Tracking
Keep track of new feature requests to avoid duplicates and enable discussions to make the best prossible product development decisions.
Organically build customer self-service platform by capturing public questions from your customers and enable peer-to-peer collaboration.
Allow users flag issues and blockers they consider worth mentioning and find out how many customers are facing the same issues.
Key Features of our Feedback Software
Get in touch with our consultant to see how our Feature Request Tracker can be helpful in your particular use case