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PHP Knowledge Base

Knowledge Base script in PHP/MySQL to develop FAQs and documentation section for better customer self-service and internal needs
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Cloud and Self-Hosted Knowledge Base plans from $39/month

Automated Self-Service

Provide the right information at the right place. Build manuals and FAQs around your products and services with the help of cloud or self-hosted php knowledge base software

Easy Customization

PHP knowledge base goes with open code that makes system customization using modules, CSS and themes easy. Embed knowledge base articles to any page of your website or app using specialized widget

Maximum Security & Privacy

With self-hosted knowledge base plan you can keep articles, FAQs and all user data stored on your local servers with secure connection to it

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Structured and Organized Knowledge Base
Knowledge Management
Knowledge management system is an easy way to share tutorials and FAQs with customers so they can find answers and fix problems themselves. Knowledge base tool can be used for storing internal documentation, onboarding new employees, or as self-service portal to find the necessary information for customers and empower support agents.
  • Rich formatting
  • Drafts, version control and autosave
  • Categories, tags and custom fields
  • Multiple languages
  • Branded Portal & Interface (Custom CSS & JS)
How You Can Use PHP Knowledge Base in Your Company
  • Build public online documentation or manuals around your products or services available for all customers and potential clients;
  • For educational purposes and onboarding new employees a company can set up internal company knowledge basewhere employees can acknowledge how company operates, discover HR information, learn updates on internal regulations, get answers to basic technical questions and much more;
  • Company can organize reference center for support teams to enhance support. Articles from Knowledge base can be automatically embedded into live chat or comments when a user types in certain keywords, etc. Works great as complement to Service Desk Suite
  • Knowledge Sharing Wiki lets employees exchange valuable content in one centralized hub to increase productivity, collaboration, education and employee engagement;
  • Create self-service portal where customers can find required information using advanced search. It helps to eliminate the number of requests addressed to the support team;
To discuss your use case and how UseResponse Knowledge Base in PHP can help
Powerful Knowledge Management
Knowledge Base Knowledge Management Admin area
Keep your content structured, easy to manage and accessible.
UseResponse Knowledge Base offers software that can be easily customizable and used according to your specific use case. It contains a list of powerful tools to create envolving content.
Get extended analytics on what people are searching for and which searches remain without results.
Use CSAT ratings for each article to let the users evaluate your content.

Why Use Self-Hosted Version of PHP Knowledge Base?

  • 100% source code access
  • Better privacy and security control
  • Improved GDPR compliance
  • Ability to work within local network
  • Full customization control

Companies using PHP Knowledge Base from UseResponse

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