Best Choice in Trouble Ticket System
What is Trouble Ticket System?
Ticketing or help desk software is frequently referred to as a trouble ticket system as customers appeal to such kind of software to solve the troubles arising on their road. Our software handles these troubles in appropriate and timely manner. Quick and qualitative client service has always been a guaranteed path to increase your customer base and lay the groundwork for the long-term relationships. With the help of our trouble ticket software you will improve the quality of your customer service by simplifying the work with incoming tickets and streamlining clients’ conversations. Grab the chance to fully satisfy the demand of both sides.
Provide your agents with the opportunity to be always aware of the incoming requests. Every support agent could easily choose the most comfortable variant of notifications as the system makes it possible to be informed in a number of different ways: - On-page system and browser push notifications; - Email notifications; - Notifications available from API and ready-made integrations.
Assignment Automation Rules
Assignment automation tool is your special helper created to do the manual work of allocating a ticket to a proper person without your participation. Sorting all the requests could be really tedious and time-consuming. Just configure the automation rules once and thousands of man-hours will be saved.
Self-Service Knowledge Base
No need to deal with ticket clogs anymore. The vast majority of client’s problems could be resolved even before they manage to fill the ticket request. The integration of knowledge base into your trouble ticket management system is the best way to save your and your customer’s time. It’s a win-win situation. Here is how it works: fill your knowledge base with informative articles and FAQs, configure the integration with your trouble ticketing system - and knowledge base would provide your customers with a self-service option without involving your team.
Trouble Ticketing Workflows
Arrange trouble ticket workflows by merging similar tickets, cloning already existing tickets, and breaking large tickets into smaller tasks. Escalate tickets by changing priority, use auto-assignments and create custom statuses to match your workflow.