Enterprise Feedback Management Software (EFM)
Enterprise feedback management (EFM) stands for the process of collecting, structuring, analyzing, and accordingly performing action on feedback from customers, employees and business partners for enterprise-wide companies.
Using Enterprise Feedback Management Software companies can also gather user suggestions, complaints and questions using web and mobile interface. In order to meet the challenge of identifying quality feedback, a company should offer effective tools for collaborations allowing other users to vote and discuss the feedback of others.
UseResponse Enterprise Feedback Management Software can be used as stand-alone solution or can be integrated into Customer Support Ecosystem in combination with enterprise help desk with live chat, and Knowledge base software.
Collect all types of requests such as ideas, issues and questions to organize effective case management, see what is trending by the number of votes, estimate the ROI and turn the insights into actions.
Make better business decisions based on customer focused vision.
Share public Product Development roadmaps and provide users involved with relevant status updates.
Listening to the voice of customers allows companies to find the area for constant product improvements and release new products based on customers expectations.
Use Enterprise Feedback Management (EFM) System
on Your Own Servers
UseResponse EFM Tool is available in SaaS and Self-Hosted. Check pricing here
Data Security & Control
For for data concious companies with strict data storage and security policies we offer Self-Hosted version of EFM software. By installing the Enterprise Feedback Management Software on your servers you have the ability to operate offline and keep all the data and backups on your side.
Multilingual & Multibrand
If operating in multiple business locations and worldwide, enterprises are facing a challenge of organizing several feedback portals in different languages. UseResponse EFM feedback tool allows creating multiple localized communities with ability to break them down with categorization and offers translations to 10 languages with ability to add custom translations.
Scalability and Customization
With self-hosted plan you get 100% open code and the EFM functionality is easy to modify to meet the changing business requirements. UseResponse can be integrated with Hubspot CRM, Jira, Zapier and other popular software, and you can also enhance your experience with customers by integrating our Restful API into your platform.
Key Features of Enterprise Feedback Management Software
Get in touch with our consultant to see how our EFM software can be helpful in your particular use case