Enterprise Feedback Management Software (EFM)

Better meet the challenges of understanding the needs and requests from the customers in order to improve the integration of customer’s expectations

Enterprise feedback management (EFM) stands for the process of collecting, structuring, analyzing, and accordingly performing action on feedback from customers, employees and business partners for enterprise-wide companies.

Using Enterprise Feedback Management Software companies can also gather user suggestions, complaints and questions using web and mobile interface. In order to meet the challenge of identifying quality feedback, a company should offer effective tools for collaborations allowing other users to vote and discuss the feedback of others.

UseResponse Enterprise Feedback Management Software can be used as stand-alone solution or can be integrated into Customer Support Ecosystem in combination with enterprise help desk with live chat, and Knowledge base software.

Create Scalable Platform for Collaboration
Feedback Platform
Provide convenient feedback channels for both customers and the team (community portal, widget, mobile interface).
Organize and manage feedback from multiple channels and address the scale and complexity of the incoming requests
Create private communities for internal ideation, use smart voting system to accept anonumous or public votes.
Analyze and Act Upon Feedback
Planned Idea

Collect all types of requests such as ideas, issues and questions to organize effective case management, see what is trending by the number of votes, estimate the ROI and turn the insights into actions.

Make better business decisions based on customer focused vision.

Manage the Feedback Loop
Product Development Roadmap

Share public Product Development roadmaps and provide users involved with relevant status updates.

Listening to the voice of customers allows companies to find the area for constant product improvements and release new products based on customers expectations.

Use Enterprise Feedback Management (EFM) System

on Your Own Servers

UseResponse EFM Tool is available in SaaS and Self-Hosted. Check pricing here

Data security and control

Data Security & Control

For for data concious companies with strict data storage and security policies we offer Self-Hosted version of EFM software. By installing the Enterprise Feedback Management Software on your servers you have the ability to operate offline and keep all the data and backups on your side.

Multibrand and multilanguage

Multilingual & Multibrand

If operating in multiple business locations and worldwide, enterprises are facing a challenge of organizing several feedback portals in different languages. UseResponse EFM feedback tool allows creating multiple localized communities with ability to break them down with categorization and offers translations to 10 languages with ability to add custom translations.

customization and scalability=

Scalability and Customization

With self-hosted plan you get 100% open code and the EFM functionality is easy to modify to meet the changing business requirements. UseResponse can be integrated with Hubspot CRM, Jira, Zapier and other popular software, and you can also enhance your experience with customers by integrating our Restful API into your platform.

Key Features of Enterprise Feedback Management Software

Online Communities
Feedback Widget
Multiple Channels
User Roles and Permissions
Ticket Management
Live Chat
Self-Service Knowledge Base
Access Management
Single Sign-on
Smart Voting System
Case Management
Automation
Dashboards & Reporting
CSAT
Polls and Announcements
Custom Fields
See All These Features Live With Our Specialist

Get in touch with our consultant to see how our EFM software can be helpful in your particular use case

Available On All Devices
available on all devices
What Our Customers Say
“UseResponse allows us to collect feedback data from our customers, which helps us to understand the quality of our service and to discuss making improvements accordingly. The reports and data compilation features let us put together information quickly so we can respond to issues as soon as possible and provide a better experience for our customers.”
Darren D
Product Owner, SSI Shipbuilding

Address the scale & complexity of the incoming feedback

with EFM Software

Sign up for a free trial account to see all the features in action or book online 1-in-1 demo

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