Help Desk Software Specially Designed for Enterprise Companies

World leading enterprise companies trust UseResponse to improve their support flows
Trusted by 1000+ companies

With the help of our enterprise service desk software you can manage high loads and make all the client communications efficient, relevant, and personal. Empower your support agents with powerful tools for interaction, collaboration and automation to address the scale and complexity of the incoming requests.

Enterprise Features

Besides core features of Help Desk Ticketing Software in Enterprise package you receive the following extensions:

Set up multiple, localized, easy-to-use web portals to deliver personalized user experience.

Single Sign-On (SAML, ADFS, LDAP)

Use either LDAP, SAML or specific instructions for SAML with ADFS to authenticate your company native user accounts.

Tickets Visibility

Distribute visibility of tickets among your teams, company divisions, departments or your company workflow and setup automation rules based on which, these teams would handle the tickets.

SLA Management

SLA rules help you prioritize one customer over others by providing him better first reply and resolution time and set your support agents targets on ticket resolution rules.

+ Product Training, Premium Support , Custom Addons and more features

Still Have Questions?

Available in Cloud and Self-Hosted

Self-hosted enterprise helpdesk
In case you have specific data storage and security requirements, want to make backups locally or operate offline, we do offer you a self-hosted package. You get open-source code with restful API that can be installed on your server and customized according to your needs. In case you prefer to store your data on cloud, try using SaaS option.
Ticketing System
One Inbox
Create, manage and close the incoming tickets as well as perform mass edits. Communicate with customers online via Live Chat and set up chat triggers to automate the flows.
Feedback System
Feedback system
With feedback system you can easily track how your customers feel about your products and find the areas of improvement.
With feedback system you can easily track how your customers feel about your products and find the areas of improvement.
Knowledge Base
Knowledge Base
Reduce the load on your support agents by offering self-service. Create extensive knowledge base for internal and external usage.

Why UseResponse Enterprise Help Desk Software?

problems tracking

Full Customization

Interface customization and workflow management

problems tracking

Migration Support

Get free assistance when migrating your tickets from another help desk

problems tracking

Third-Party Integrations

Unify your service connecting to the tools you already use

Available On All Devices
available on all devices
What Our Customers Say
“Useresponse as a tool for our company Wishlist.
Pros: The people and support behind the company! It is a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.”
Brian S
Product Owner, SSI Shipbuilding

Improve Your Customer Support With Smart Help Desk Software

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